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Your Upside Account
Your Upside Saving account and features explained
The Upside Account -The 4 Key stages of setting up explained
This article will highlight the 4 Key stages of setting up your Upside Account and most importantly highlight when you are eligible to start receiving cashback. The 4 key stages involved in creating and setting up your Upside Account are: Installing the App from either TestFlight or the relevant AppStore Linking Your Financial Institution(s) Completing and passing ID Verification Creation of your e-Money account that will be used for collecting your savings ( See [Wha
How do I contact you if I need help?
If you need help with anything, you can either use our Customer Care Help Center or get in touch in the following ways Whilst ** logged into the Upside App:** Tap the **"?" ** at the top right of your screen This will take you to the help center where you can browse help articles in the various categories, or Talk to us ** by clicking on t
What Services are offered by Upside and what are the costs?
The Upside service explained Upside will provide the following services to our users (Upsiders) For our Upsiders As an Upsider, there is no charge for the app and can be downloaded FREE from your respective app store Below is an explanation of our services and the associated service and transaction fees: This service is provided FREE of charge to Upsiders Auto-Cashbacks are dynamic amounts that are earned by you as you continue
Where are my savings held?
Where does Upside save your money (Upsides) Your Upside Account is an: Electronic Money Account (e-Money account) operated and maintained by our Electronic Money Institution (EMI) partner PayrNet (Terms and Conditions), regulated by the Financial Conduct Authority (FCA) whom receives and distributes e-Money on behalf of Upside customers (Upsiders) Every Upsider has their own unique e-Money account, in **
Will I earn interest on the money saved into my Upside Account?
Earning interest on your Upside savings Your Upside Account is an eMoney account, and as such will earn no interest on the balance.
What is my email addressed used for and can I change it?
The following explains how Upside uses your email address and how you can change it Upside uses your email address: as an integral part of your account security to partly verify your identity when you register for Upside after downloading the app to create an unique association between the Upside app and you linked OpenBanking accounts to **respond to you
How do I change my residential address?
Follow these steps to change your Residential Address Whilst ** logged into the Upside App:** Tap ** Settings ** at the bottom of your screen Select Edit your personal info and then Tap the pencil next to your address listed Option 1 Search for your new address by entering your postcode and follow the steps Option 2 Enter your address manually Click on Save Address to update your residential address
Are there any tax implications if I save money with Upside?
Understanding Tax liability on your Upside Account: The balance in your Upside Account does not accrue interest As such, there is no tax liability incurred on money saved in your **Upside Account"
What happens to my Upside account if Upside shuts down?
What you need to know in the event that Upside shuts down or stops trading: Each Upsider (you, the customer) has a separate and dedicated account in your own name, linked to the bank account you signed up with when you registered PayrNet, Our Electronic Money Institution (EMI) partner, which is regulated by the Financial Conduct Authority acts as the custodian for your e-Money (savings)
How do I close my Upside Account?
Follow these steps to close your Upside Account Whilst ** logged into the Upside App:** Tap ** Settings ** at the bottom of your screen Select Close Account and then Chat with us